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Step-free category B1 Station - Short steep ramp from steeply-graded approach - approx gradient 1:7.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Customer Help points are located on every platform
The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Please contact our Customer Service Centre on 0345 6000 650
Stops outside 'Nogs Inn' Public house, adjacent to station
Information to plan your onward journey is available in a printable format here
Find WiFi Hotspots around Feniton station