Station Details for Forest Hill

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to Platform 1 and lift to  Platform 2 from the main entrance on Devonshire Road . There is no step free access at the Perry Vale entrance direct to Platform 2.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-20:50
  • Saturday 06:40-21:15
  • Sunday 07:10-21:45
  • Customer service staff available from start until end of service, 7 days a week
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, west concourse

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, south east of station outside subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0343222123

  Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:10-20:50
  • Saturday 06:40-21:15
  • Sunday 07:10-21:45
• Ticket machines:
  • Ticket buying and collection, south east of station outside subway
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Customer service staff available from start until end of service, 7 days a week
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use bus stop B in London Road for buses towards Crystal Palace, East Croydon, Norwood Junction, Sutton and West Croydon

    Use bus stop E in Dartmouth Road for buses towards New Cross Gate and London Bridge

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk on northbound platform

• Shops:

  Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 13 spaces. Racks. Sheltered.

  Platform 1

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:30
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available