Station Details for London Fenchurch Street

Station Alerts

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Station Accessible information

Step-free category:
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
- It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
- First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Travel Information Desk
  From main entrance on Fenchurch Place, take stairs/lift/escalator to the main concourse. Check staffed hours on National Rail Enquiries website.
- Tower Exit Gateline (Staffed Hours)
  From Coopers Row (adjacent to TowerHill underground station), enter the station. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours)
  Outside of staffed hours, please use the help point to request assistance for your journey.
Drop-off / pick-up points:
- Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
- Drop off and Pick Up Point, Coach Road
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is space for 1 vehicle at a time to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and Pick Up Point, Coach Road
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is space for 1 vehicle at a time to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket office, upper concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket machine, Cooper's Row. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket office, first floor concourse, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket office, Cooper's Row Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: contact@c2crail.net

Station General information

Station operator: c2c
Ticket office:
- Monday to Friday 06:15-20:30
- Saturday 06:45-19:30
- Sunday 08:30-17:00
Ticket machines:
- Ticket machine, Cooper's Row
- Ticket office, first floor concourse, main entrance
- Ticket office, Cooper's Row Concourse
Collect online booked tickets: Yes
London fare zone: Zone 1
Oyster card: Available
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from information point
Staff assistance:
- Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
- It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
- First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Toilets:
- Female toilet, lower concourse
- Male toilet, lower concourse
- Accessible toilet & baby change, lower concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  c2c Rail Replacement on Fenchurch Street in front of the Pret A Manger; take a right from the Main Entrance then a left (W3W ///text.lights.junior)
- Bus.
  Rail replacement buses will stop in front of the Pret A Manger on Fenchurch Street.
  Aldgate Bus Station.
  Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
- Underground.
  London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit
  London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.
  Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
- Airport.
  London City Airport - Docklands Light Railway from Tower Gateway
- Port.
  Uber Boats from Tower Millennium Pier near the Tower of London - Service RB2
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Coffee shop, public house/bar, food outlet (Seating available)
Shops:
Wide range of shops
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: Yes
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: Available
Car parks:
- Short Stay Accessible Parking
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift, Concourse - Status: In service - Lift is currently available