Station Details for London Fenchurch Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

  It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

  First to last service daily. There are no c2c services on Christmas Day and Boxing Day

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Travel Information Desk

    .

    From main entrance on Fenchurch Place, take stairs/lift/escalator to the main concourse. Check staffed hours on National Rail Enquiries website.

  • Tower Exit Gateline (Staffed Hours)

    .

    From Coopers Row (adjacent to TowerHill underground station), enter the station. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help:

  Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

  It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

  First to last service daily. There are no c2c services on Christmas Day and Boxing Day

• Mobility set down:

  Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

• Accessible ticket counters:
  • Ticket office, upper concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket machine, Cooper's Row. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket office, first floor concourse, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket office, Cooper's Row Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 06:15-20:30
  • Saturday 06:45-19:30
  • Sunday 08:30-17:00
• Ticket machines:
  • Ticket machine, Cooper's Row
  • Ticket office, first floor concourse, main entrance
  • Ticket office, Cooper's Row Concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, lower concourse
  • Male toilet, lower concourse
  • Accessible toilet & baby change, lower concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement on Fenchurch Street in front of the Pret A Manger; take a right from the Main Entrance then a left (W3W ///text.lights.junior)

  • Bus.

    Rail replacement buses will stop in front of the Pret A Manger on Fenchurch Street.

    Aldgate Bus Station.

    Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

  • Underground.

    London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit

    London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.

    Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.

  • Airport.

    London City Airport - Docklands Light Railway from Tower Gateway

  • Port.

    Uber Boats from Tower Millennium Pier near the Tower of London - Service RB2

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop, public house/bar, food outlet (Seating available)

• Shops:

  Wide range of shops

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Short Stay Accessible Parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Concourse - Status: In service - Lift is currently available