Station Details for Gidea Park

Station Alerts

• The lifts are out of order between the footbridge and platform 1 at Gidea Park station.

Station Accessible information

• Step-free category:
  • Accessibility Category A. This station has step-free access to all platforms.
  • Station road entrance is now step-free via stair lift located in ticket hall.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4
  • Wheelchairs available from first to last train.
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist you from the first train to the last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to one of the two gatelines. At the Main Entrance on Station Road, or at the entrance from station car park.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 06:00-20:00
  • Sunday 06:30-20:00
• Ticket machines:
  • Ticket hall
  • Ticket buying and collection, north west entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:

  Oyster cards can only be purchased at the ticket machine.

  Zone 6

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist you from the first train to the last train.
• Toilets:
  • Unisex accessible toilet, Platform 3, 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 3, 4
  • Female toilet, Platform 3, 4
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services will depart from:

    • Station Road, Bus Stop PA, for Westbound services
    • Station Road, Bus Stop PB, for Eastbound services
    
    Gidea Park - Rail Replacement Map
  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey is available in a printable format - Click here for map

  • Airport.

    Elizabeth Line to Heathrow Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Gidea Park station

• Refreshments:

  Happy Coffee shop in the ticket hall entrance

  Opening hours

  0530am - 1130am

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Stands. Sheltered.

  In the car park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:80
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: Unknown - Lift status unknown
• Lift 2 Platforms 3&4 - Status: In service - Lift is currently available