Station Details for Gerrards Cross

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step Free Access Category B1: step free access to all platforms - may include long or steep ramps.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-20:10
  • Saturday 06:50-18:20
  • Sunday 08:10-17:40
  • Passenger Assistance Meeting Points: in the booking office or at the gateline on entry to the platform from the car park. Use the help point on the gateline to contact staff.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Booking office / ticket barriers

    In the booking office or at the ticket barriers on entry to the platform from the car park. Step free access to all platforms.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is a Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket Buying and Collection, Concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, west entrance west approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east entrance west approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Station General information

• Station operator: Chiltern Railways
• Ticket office:
  • Monday to Friday 06:00-20:10
  • Saturday 06:50-18:20
  • Sunday 08:10-17:40
• Ticket machines:
  • Ticket buying and collection, west entrance west approach
  • Ticket buying and collection, east entrance west approach
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting room (Concourse)
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
• Staff assistance:
  • Passenger Assistance Meeting Points: in the booking office or at the gateline on entry to the platform from the car park. Use the help point on the gateline to contact staff.
• Toilets:
  • Accessible toilet in female toilets, Platform 2. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet in male toilets, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    From the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee kiosk Food outlet (Seating available)

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 200 spaces. Stands. Sheltered.

  In main car park

• Car parks:
  • Accessible parking
  • Gerrards Cross Station Car Park.
    Spaces:331.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

  • Gerrards Cross Orchehill Rise.
    Spaces:129.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

  • Gerrards Cross Upper Car Park.
    Spaces:71.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift, Platform 1 - Status: In service - Lift is currently available