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Both platforms are accessed by long, steep ramps and are not suitable for wheelchair or mobility scooter users. The platforms are connected by a road bridge.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On the platform in view of the on-train staff.
Contact our Customer Relations team directly via the Transport for Wales Website.
The rail replacement bus stop is a local bus stop at the top of the steps on Park Place, near The Capel Hotel.