Station Details for Guildford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

  There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Passenger Assistance Meeting point

    Located at platform 2 gateline, as you enter the main concourse. Please check the opening times on the National Rail Enquiries website.

  • Gatelines (outside PA meeting point hours)

    Located at both entrances. When entering from the Walnut Tree Close entrance the gateline is by the ticket office.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket Vending Machines

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket Vending Machines. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Guildford Park Rd/ Passi Entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Services Department on 0345 6000 650

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday to Friday 06:15-21:00
  • Saturday 06:15-21:00
  • Sunday 07:00-21:00
• Ticket machines:
  • Ticket Vending Machines
  • Guildford Park Rd/ Passi Entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Platfrom 5-6 waiting room
  • Platform 3-4 waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Accessibility Toilet & Baby change
  • Female Toilets, Platform 2. This toilet is not accessed with a RADAR key
  • Male Toilets
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus lay-by in Station Forecourt off Walnut Tree Close.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Car Hire.

    Hertz Car Rental

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Guildford station

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 378 spaces. Compounds, Stands, Racks. Sheltered.

  Car parks 1 & 2

• Car parks:
  • Accessible parking
  • Premium Car Park.
    Spaces:250
  • Standard Car Park.
    Spaces:77
• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Arrival Screens
  • Departure Screens

Station lift information

• No lift information available