Station Details for Glasgow Queen Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Information Desk on Concourse.

  Please take care when boarding/alighting the train at all platforms at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points.

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff when you arrive.

  • Information Desk

  Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.

  For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.

  • Platform 8

  By the help point.

  • Platform 9

  By the help point.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assistance Meeting Points.

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

    Please make yourself known to the station staff when you arrive.

    • Information Desk

    Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.

    For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.

    • Platform 8

    By the help point.

    • Platform 9

    By the help point.

    .

    Located in front of and next to the electronic ticket gates on the main concourse when you enter the station. Check in with a member of staff.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, Dundas Street entrance. There is no Low-Level counter here
  • Ticket buying and collection, platform 3. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, Dundas Street entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north Hanover Street entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, George Square entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 05:10-23:55
  • Saturday 05:10-23:55
  • Sunday 07:10-23:55
• Ticket machines:
  • Ticket buying and collection, Dundas Street entrance
  • Ticket buying and collection, north Hanover Street entrance
  • Ticket buying and collection, George Square entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, basement level via George Square entrance
  • Unisex accessible toilet by Dundas Street entrance. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Changing places toilet, basement level via George Square entrance. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, basement level via George Square entrance
  • Baby changing, lower platform level
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Cathedral St - Bus stop on railway bridge

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

    The bus stop for ScotRail service 398 between Glasgow Central, Buchanan Bus Station and Glasgow Queen Street is located in front of the station on West George Street

  • Underground.

    Interchange station for SPT Subway

  • Airport.

    An express bus service links Glasgow city centre with Glasgow Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Mobile coffee van

  GREGGS Bakery

• Shops:

  M&S Convenience Store

• Luggage storage: Yes
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 8 - Status: Unknown - Lift status unknown
• Lift 2 Platform 9 - Status: Unknown - Lift status unknown
• Lift, Scenic Lift Main Concourse - Status: In service - Lift is currently available
• Lift, Travel Centre to First Class Lounge - Status: In service - Lift is currently available
• Lift, West Concourse to Low Level - Status: In service - Lift is currently available