The lifts are out of order between platform 1 and station overbridge at Greenhithe for Bluewater station.
This is a category A station. This station has step free access to all platforms - Direct step free access to platform 2 for services away from London via the booking hall or sidegate. Step free access to Platform 1 for services towards London via the lift and steps all platforms and interchange via lifts.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
The ticket office / booking hall. Please check opening times on the national rail enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
There are ticket counters here
There is no counter here
There are no induction loops indicated at this counter
There are ticket machines here
There are ticket counters here
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
This station has Secure station accreditation - For more information contact 0345 322 7021
This station is not continuously staffed please see staffing times for details of when staff are available.
From the replacement bus stop on the station forecourt (what 3 words: light.bronze.finishing).
Information to plan your onward journey is available in a printable format here
Coffee shop in Booking Hall
and Selecta vending machine
Flower stall
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space