The ticket office will have the following changes to planned availability:
Tuesday 25 August - Closed Please note there is no access to customer toilets outside of opening hours. Tickets can be bought from the ticket machine or digitally
Step free Category A station - Step free access via lifts and footbridge is available to all platforms.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The ticket office is located in the main station building by platform 1.
Make your way onto the platform. This station has driver only trains. GWR mobile assistance team will provide booked assistance.
Set- Down / Pick up Point is available adjacent to the station entrance on Gatehampton Road.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Bus stop outside station.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Connect to "GWR Free Station WiFi"
outside main entrance to platfrom 4 and to platform 1