Please be aware that we are unable to carry out Passenger Assistance, requiring manual labour, at this station between the hours of 1300 - 1945 every day, until further notice. If you require assistance during these times, please contact the Customer Experience Centre on 0800 200 6060.
step free throughout station, access between platforms via subway
To find our more about travelling around this station, please see the 360 map click here
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
In ticket hall on left hand side of station entrance, then on the right side of the hall. See National Rail Enquiries website for office hours.
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
There are ticket counters here
There is no counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
08002006060
Rail replacement services pick up/drop off at the bus stop outside the station entrance.
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Information to plan your onward journey is available in a printable format here
Platforms 1 and 2