Station Details for Grantham

Station Alerts

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Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Grantham has a RNIB Map for All located outside the main entrance to the left of the doors.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:50-00:50
  • Saturday 05:50-22:15
  • Sunday 09:20-23:59
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer information Point on platform 1. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Point

    This is located on Platform 1. Once on the platform, turn right, and walk along the platform to the Assistance Meeting Point.

• Drop-off / pick-up points:

  • At station front next to canopy and taxi rank.

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 05:35-16:00
  • Saturday 08:00-15:00
  • Sunday 09:00-15:00
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4
  • Waiting room (Entrance building (N))
  • Waiting room (Entrance building (S))
  • Waiting room on Platform 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer information Point on platform 1. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Female toilet, entrance building (N)
  • Unisex accessible toilet, Platform 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, entrance building (S)
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shops available for refreshments

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 63 spaces. Stands. Sheltered.

  Opposite station front

• Car parks:
  • Station Car Park.
    Spaces:263.
    

    NCP has 523 spaces

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platforms 2&4 - Status: In service - Lift is currently available