Station Details for Gravesend

Station Alerts

• The lift to and from platform 1 is currently out of order. Step-free access is available via the entrance to platform 0.

Station Accessible information

• Step-free category: Category A
  

  This is a category A station. This station has step free access to all platforms - Direct step free access to Platform 0 for services  towards London via the main entrance on Rathmore Road. Direct step free access to Platform 2 for services away from London via the side entrance on Clive Road. Direct step free access to Platform 1 from Platform 0. All platforms and interchange via lifts or steps from the station overbridge.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The ticket office / booking hall located on platform 0 or platform 1. Check opening times on National Rail Enquires website.

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, north concourse. There is a Low-Level counter here
  • Ticket buying and collection, south concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 05:45-20:00
  • Saturday 05:45-20:00
  • Sunday 06:45-20:00

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
  • Ticket buying and collection, north concourse
  • Ticket buying and collection, south concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, south concourse
  • Male toilet, south concourse
  • Accessible toilet - Platform 0. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet - Platform 2. This toilet is accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stop in Clive Road (what 3 words: emerge.voted.ridge)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop platform 0 and Selecta vending machines on platform 0 & 2

• Shops:

  newspapers

• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:94.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 0 - Status: In service - Lift is currently available
• Lift 2 Platform 1 - Status: Unknown - Lift status unknown
• Lift 3 Platform 2 - Status: Unknown - Lift status unknown