Station Details for Grays

Station Alerts

• The lifts are currently out of order at Grays station.

  Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

Station Accessible information

• Step-free category:

  There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-21:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    Ticket office can be found on both sides of the station. Check staffed hours on National Rail Enquiries website.

  • Gateline (Staffed Hours)

    Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.

  • Station Help Points

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Outside either entrance on Station Approach or Crown Road

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south concourse

    There are ticket counters here

    There is no counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

  • Ticket buying and collection, north east concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north east concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday - Sunday, 09:00 - 16:00

  Public Holidays, 09:00 - 16:00

  Closed Christmas Day and Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:30-19:00
  • Saturday 07:00-19:00
  • Sunday 08:15-18:00
• Ticket machines:
  • Ticket buying and collection, south concourse
  • Ticket buying and collection, north east concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:

  Oyster top-up is only available from the self-service ticket machines

  The nearest Oyster Ticket Shop that can issue a new Oyster Card is Dave's News, 81 High Street, Grays. RM17 6NX.

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, south concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, south concourse
  • Male toilet, south concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at the Bus Station west of the Platform 2/3 Entrance:

    • Buses toward Rainham/Upminster/London at Bus Bay 1 (W3W ///tribes.lands.bits)
    • Buses toward Tilbury/Southend at Bus Bay 8 (W3W ///locked.corn.hint)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Coffee shop located on platform 1

• Shops:

  Newspaper kiosk in booking hall on platform 1

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 78 spaces. Stands. Sheltered.

  At entrance to station car park and on Crown Road near to bus stops

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:168
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 – Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 – Platform 2&3 - Status: Unknown - Lift status unknown