Station Details for Grays

Station Alerts

• The lifts currently are out of order at Grays station.

  Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

Station Accessible information

• Step-free category: Category B1
  

  There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office (Staffed Hours)

    .

    Ticket office can be found on both sides of the station. Check staffed hours on National Rail Enquiries website.

  • Gateline (Staffed Hours)

    .

    Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.

  • Station Help Points

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help: 1
• Mobility set down:

  Outside either entrance on Station Approach or Crown Road

• Accessible ticket counters:
  • Ticket buying and collection, south concourse. There is no counter here
  • Ticket buying and collection, north east concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north east concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:30-19:00
  • Saturday 07:00-19:00
  • Sunday 08:15-18:00
• Ticket machines:
  • Ticket buying and collection, south concourse
  • Ticket buying and collection, north east concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, south concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, south concourse
  • Male toilet, south concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at the Bus Station west of the Platform 2/3 Entrance:

    • Buses toward Rainham/Upminster/London at Bus Bay 1 (W3W ///tribes.lands.bits)
    • Buses toward Tilbury/Southend at Bus Bay 8 (W3W ///locked.corn.hint)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Coffee shop located on platform 1

• Shops:

  Newspaper kiosk in booking hall on platform 1

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:168
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 – Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 – Platform 2&3 - Status: Unknown - Lift status unknown