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This is a Category A station: This station has step-free access to all platforms.
The assistance meeting point is at the assistance desk on the main concourse.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The assistance desk on the main concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
There are ticket counters here
There is a Low-Level counter here
There is an induction loop at the low-level ticket counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
Staff are always available on the station to assist with the ticket vending machines.
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
Please click the link for details regarding the rail replacement bus location.
Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.
Yes, various companies operate from both North and South airport terminals, 200 yards from the station.