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This station has step free access to Platform 1 (for trains towards London) only. Platform 2 (for trains arriving from London, or towards Colchester and Ipswich) can only be accessed via a stepped footbridge which leads to and from Platform 1 and the entrance to the station.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Help points can be found at the following location(s):
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Ticket Office
.Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Taxi
.Taxi can be provided when ticket office closed. Please meet outside the station,
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Rail replacement bus services pick up and drop off in the station car park.