Station Details for Hayes & Harlington

Station Alerts

No station alerts

Step-free category: Category A
- Accessibility Category A. This station has step free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3,4 and 5.
- Wheelchairs available from first to last train.
Helpline: Yes
Help Points:
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Staff are available to assist from first to last train.
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Gateline
  .
  Make your way to the gateline at the station entrance.
Staff Help:
Staff are available to assist from first to last train.
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is accessible printed information available

Station operator: Elizabeth line
Ticket office:
- Monday to Friday 06:10-19:10
- Saturday 06:10-19:10
- Sunday 06:30-21:30
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male toilet, Platform 4&5
- Female toilet, Platform 4&5
- Accessible toilet, Platform 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  Bus stop E and L outside station entrance (both directions)
  
  Hayes & Harlington - Rail Replacement Infomation
- Bus.
  Transport for London Buses operate from outside the station.
  Information to plan your onward journey is available below.
- Airport.
  Elizabeth Line service to London Heathrow.
  Alternatively, you can take 350 bus from Bus Stop L to Heathrow.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Station Car Park.
  Spaces:116
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements