Station Details for Headcorn

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B3
  

  This is a category B3 station. Step free access to platform 2 for services away from London direct from station entrance. There is no step free access to Platform 1. Stepped access only to platform 1 for services towards London via the station footbridge. No step free interchange between platforms.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

  • (Platform 2) Ticket Office / Booking Hall

    .

    Ticket office / booking Hall - This is only staffed Monday - Friday: 06:00 - 19:20 Saturday: 07:10 - 13:50 & Sunday: 08:10 - 16:30.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:00-19:20
  • Saturday 07:10-13:50
  • Sunday 08:10-16:30

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet with baby change, concourse. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt (Ashford side of the station)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk and Selecta vending machine

• Shops:

  newspapers

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:456.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available