Hadley Wood Station has step-free access between the street and Platform 4 (the northbound platform) via a moderate slope.
Ticket holders making a southbound journey (towards London) from Hadley Wood who require step-free access may travel via Potters Bar at no additional cost. The Hadley Wood Rail User Group has produced a 'Step Free Timetable' and pocket guide which can be found either on their website or in hard copy in the ticket office.
This is a Category B3 station: Step free access to/from platform 4 only (Northbound towards Potters Bar) via a moderate slope. Customers travelling towards London who require step-free access may use your ticket to travel (step free) northwards to Potters Bar station before catching a train towards London. The Hadley Wood Rail User Group has produced guidance on their website which can be found at http://www.hadleywood.org.uk/step-free-travel.html
The Assistance Meeting Point is the station entrance.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
The Assistance Meeting Point is on platform 1.
Meet at station entrance. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
Please click the link for details regarding the rail replacement bus location.