Station Details for Hertford East

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• Helpline: Yes
• Help Points:

  On each platform, and on the concourse

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    .

    Taxi can be provided when ticket office closed. For taxi, please meet at the station entrance.

• Staff Help:

  Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

• Mobility set down:
• Accessible ticket counters:
  • Ticket hall. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 07:15-18:00
  • Saturday 07:40-14:30
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, Concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport stop opposite the station entrance

  • Bus.

    Hertford is a PlusBus location (http://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee Shop, and vending machine

• Shops:

  Tesco over the road

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:15
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available