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This is a category B3 station. Step free access to platform 1 for services towards London from the main entrance. There is no step free access to Platform 2. Step only access to platform 2 for services away from London. No step free interchange between platforms.
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
Ticket office/booking Hall. This is only staffed Monday - Friday: 06:10 - 12:50 Saturday & Sunday: Closed.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are ticket machines here
This station has Secure station accreditation - For more information contact 0345 322 7021
Ticket office managed by Southeastern
Outside of the station (Platform 1 side).
If you're travelling to or from this station and have additional assistance requirements, we recommend you contact our accessible travel team, send #Assist to 07866 002690 on WhatsApp or use the help point at the station so we can ensure appropriate transport is available for you.
Information to plan your onward journey is available in a printable format here
behind station building
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.