Station Details for Hastings

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This is a category A station. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.

  • On Platform / Seating waiting room

    .

    Please wait at the platform/platform seated waiting room in view of station/on-train staff and make yourself known when the train arrives.

  • For assistance meeting points, please go to the ticket office.

    .

    For assistance meeting points, please go to the ticket office.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, inside concourse east. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 05:50-20:30
  • Saturday 05:50-20:30
  • Sunday 05:50-20:30
• Ticket machines:
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilets available, but no further details provided
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machines

• Shops:

  W H smith, Costa Coffee

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:75.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platform 3&4 - Status: In service - Lift is currently available