Station Details for Holyhead

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.

  Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 00:00-21:45
  • Sunday 07:00-00:00
  • Monday to Friday 00:00 to 23:59 (24 hours)
  • Saturday 00:01 to 21:45
  • Sunday 07:00 to 00:00
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Information Center

    The office is located half way down platform two. Please check opening times on the National Rail Enquiries Website.

  • Ticket Office

    Ticket office is located in the ferry port.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket office

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket office. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:10-19:10
  • Sunday 10:30-17:00
• Ticket machines:
  • Ticket office
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Monday to Friday 00:00 to 23:59 (24 hours)
  • Saturday 00:01 to 21:45
  • Sunday 07:00 to 00:00
• Toilets:
  • Unisex accessible toilet, Ferry terminal concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Local bus stop near the station.

  • Bus.

    For the nearest bus stop, walk across the footbridge and turn right onto Victoria Road.

  • Port.

    Holyhead Port terminal immediately adjacent to station offering timetabled services to Dublin Ferry Port.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Holyhead station

• Refreshments: 1
• Shops:

  Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 12 spaces. Stands. Sheltered.

  Cycle parking on Holyhead station is in two locations 4 Sheffield stands offering parking for up to eight bicycles are sited on Platform 3.

  2 Sheffield Stands offering parking for up to four bicycles are sited on Platform 2

• Car parks:
  • Short stay accessible parking
  • Black Bridge.
    Spaces:35
• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available