Station Details for Heath High Level

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  The station is not suitable for wheelchair or powered mobility scooter users.

  Platform 1 (to Rhymney) has a long, steep access ramp.

  Platform 2 (to Cardiff) is only accessible via 41 steps. 

  Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level.

• : C
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    On the platform in view of the on-train staff

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. . The controls are at a suitable height for wheelchair users
  • Ticket buying and collection on Platform 2. There is limited space in front of the ticket machine to manoeuvre a wheelchair.
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
• Ticket machines:
  • Ticket buying and collection on Platform 1
  • Ticket buying and collection on Platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Local bus stops on Heath Park Avenue near the Junction with Heath Halt Road. Towards Cardiff, same side as Heath Halt Road. Towards Caerphilly, opposite side

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Arrival Screens

Station lift information

• No lift information available