Station Details for Hildenborough

Station Alerts

• The Gentlemen's toilets are out of order at Hildenborough station.

Station Accessible information

• Step-free category:

  This is a category B3 station. Step free access to platform 1  for services towards London. There is no step free access to Platform 2. Stepped access only to platform 2 for services away from London via the station footbridge. No step free interchange between platforms.

• : B3
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  In the forecourt By the side entrance to Platform 1

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-12:50
  • Saturday 07:10-13:50
  • Sunday Unavailable
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

  • Ticket Office / Booking Hall

    Ticket office/booking Hall - This is only staffed Monday - Friday: 06:20 - 12:50 Saturday: 07:10 - 13:50 & Sunday: Closed.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-12:50
  • Saturday 07:10-13:50
  • Sunday Unavailable

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, east entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Female toilet, concourse
  • Male toilet, concourse
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Outside of the station, next to the coffee shop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machine

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 60 spaces. Stands. Sheltered.

  entrance to car park

• Car parks:
  • Station Car Park.
    Spaces:280.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available