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Step-free category B2 Station - Both platforms have step-free access from Hamble Lane via footpaths, on the Platform 2 (trains towards Portsmouth) side this includes a short steep section of up to 1:4 gradient.
A step-free route between platforms is possible via the street (Hamble Lane pedestrian bridge) - total distance is 290m.
Due to a narrow platform, mobility scooter users and some wheelchair users may not be able to board/leave the train via a ramp. Please call our Assisted Travel team who will arrange alternative transport to/from the nearest station that is accessible to you.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Please contact our Customer Service Centre on 0345 6000 650
Stop at Hound Corner, junction of Hound Road/Hamble Lane
Information to plan your onward journey is available in a printable format here
Find WiFi Hotspots around Hamble station