Station Details for Hemel Hempstead

Station Alerts

• The lifts are out of order between platforms 3 and 4 and the exit/entrance at Hemel Hempstead station.

Station Accessible information

• Step-free category: Category A
  

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

• Helpline: Yes
• Help Points: 1
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office

    .

    Ticket office in station building next to short stay car park - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    .

    On the platform in view of the on-train team

• Staff Help:

  This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, station concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west of station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east of station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: London Northwestern Railway
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 07:00-20:00
  • Sunday 08:00-19:00
• Ticket machines:
  • Ticket buying and collection, station concourse
  • Ticket buying and collection, west of station entrance
  • Ticket buying and collection, east of station entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet with baby change, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, station concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the public service bus stops outside the station entrance.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Long stay accessible parking
  • Station Car Park.
    Spaces:492.
    

    Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2&3 - Status: Unknown - Lift status unknown
• Lift 3 Platform 4 - Status: Unknown - Lift status unknown