No station alerts
Step-free category B1 station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton/ London Waterloo). There is level access from Station Road to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 240m via the street.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Please contact our Customer Service Centre on 0345 6000 650
Hinton Wood Avenue at junction with Cranemoor Avenue
Information to plan your onward journey is available in a printable format here
Parking is chargeable for all vehicles except registered Blue Badge holders.