The lifts at Herne Bay are currently out of order. The nearest stations with step-free access are Faversham and Margate.
This is a category A station. This station has step free access to all platforms - access to all platforms and interchange via lifts and stairs.
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ticket office/booking Hall - This is only staffed Monday - Friday: 06:10 - 19:00 Saturday: 06:10 - 19:00 & Sunday: 09:10 - 16:00.
There are ticket counters here
There is a Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
0345 322 7021
This station is not continuously staffed please see staffing times for details of when staff are available.
Station Forecourt
Information to plan your onward journey is available in a printable format here
Coffee shop
newspapers
downside platform - London end
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space