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This is a category A station. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
By main entrance to the station. Please check opening times on the National Rail Enquiries website.
The middle of the subway between the lift shafts - access to all Platforms via the lifts.
The supervisors office in in the middle of the island Platform 1/2.
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
This station has Secure station accreditation - For more information contact 0345 322 7021
This station is not continuously staffed please see staffing times for details of when staff are available.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Bus stop N on Dulwich Road (what 3 words: send.refers.gums)
Information to plan your onward journey is available in a printable format here
Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms
Homemade Ice Cream in the booking hall. Homewares shop next to the entrance.
front of station and subway