Station Details for Hockley

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

  This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-19:30
  • Saturday 06:00-19:40
  • Sunday 08:10-15:40
  • Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Platform (Mobile Team)

    Meet on the platform when ticket office is closed. Assistance by mobile team.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-19:30
  • Saturday 06:00-19:40
  • Sunday 08:10-15:40
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
• Toilets:
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Female toilet, Platform 1
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport stops are away from the Station, Located on Spa Road.

    Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.

    Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.

    Directional Signage is provided at the station entrance and at both Public Bus Stops.

    Check before travel.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Hockley station

• Refreshments:

  Coffee stand, limited opening hours

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 80 spaces. Racks. Sheltered.

  Within car park

• Car parks:
  • Long stay accessible parking
  • Accessible parking
  • Station Car Park.
    Spaces:139
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available