Station Details for Hockley

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Station Accessible information

Step-free category: Category B2
This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Helpline: Yes
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  .
  Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
- Platform (Mobile Team)
  .
  Meet on the platform when ticket office is closed. Assistance by mobile team.
Staff Help:
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection. There is no Low-Level counter here
Accessible ticket machines:
Printed local info:

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 06:00-19:30
- Saturday 06:00-19:40
- Sunday 08:10-15:40
Ticket machines:
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Unisex accessible toilet. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Female toilet, Platform 1
- Male toilet, Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Replacement transport stops are away from the Station, Located on Spa Road.
  Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.
  Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.
  Directional Signage is provided at the station entrance and at both Public Bus Stops.
  Check before travel.
- Taxi.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Hockley station
Refreshments:
Coffee stand, limited opening hours
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Long stay accessible parking
- Accessible parking
- Station Car Park.
  Spaces:139
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available