Station Details for Hartlepool

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  
  • Category A Station

  There are lifts to all platforms

  To find our more about travelling around this station, please see the 360 map click here

• Helpline: Yes
• Help Points:
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.

  • Passenger Assistance Meeting Point

    .

    Seating directly in front of the ticket office. Please check in with station team. Operational within staffed hours.

  • Platform

    .

    Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you

• Staff Help:

  Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Northern
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 07:00-18:20
  • Saturday 07:00-18:20
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet with baby change, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport will pick up/drop off at the bus stops outside the station front.

    What3words - return.insert.invite

  • Bus.

    Busline 0871 200 2233

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Cafe and Craft Ale bar, both within station vacinity

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park - Operated by Hartlepool Council.
    Spaces:125.
    

    For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available