Station Details for Hartlepool

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Category A Station

  There are lifts to all platforms

  To find our more about travelling around this station, please see the 360 map click here

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:00-19:00
  • Sunday Unavailable
  • Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.

  • Passenger Assistance Meeting Point

    Seating directly in front of the ticket office. Please check in with station team. Operational within staffed hours.

  • Platform

    Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  08002006060

Station General information

• Station operator: Northern
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 07:00-18:20
  • Saturday 07:00-18:20
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (south)
  • Waiting room (north)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
• Toilets:
  • Unisex accessible toilet with baby change, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport will pick up/drop off at the bus stops outside the station front.

    What3words - return.insert.invite

  • Bus.

    Busline 0871 200 2233

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Cafe and Craft Ale bar, both within station vacinity

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 8 spaces. Stands. Sheltered.

  Cycle Hoops are under the platform canapy on platform 2

• Car parks:
  • Station Car Park - Operated by Hartlepool Council.
    Spaces:125.
    

    For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: In service - Lift is currently available