Station Details for Helsby

Station Alerts

Due to re-lining work, Helsby car park will be closed all day on Wednesday 22 July.
Apologies for any inconvenience caused.

Step-free category:
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
: B3
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: No
Changing Places: No
Staff Assistance:
Train Ramp: Ramps are available on the train to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform
  On the platform in view of the on-train staff.
Drop-off / pick-up points:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Contact our Customer Relations team directly via the Transport for Wales Website.

Station operator: Transport for Wales
Ticket office:
Ticket machines:
- Ticket buying and collection, platform 1
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Unstaffed
Information from staff:
- Yes - from help point
Staff assistance:
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
- Bus.
  The nearest bus stops are located on the main road.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 10 spaces. Stands. Sheltered.
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
Car parks:
- Station Car Park.
  Spaces:20
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements