Station Details for Haslemere

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category A Station - This station has step-free access to all platforms.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-23:45
  • Saturday 05:30-23:45
  • Sunday 07:30-23:30
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Wait at the platform assisted boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives

• Drop-off / pick-up points:

  • Drop off and pick up point on Station Approach, south entrance

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is uncovered seating/waiting

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Station Approach, east entrance

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Services Department on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:25-20:00
  • Saturday 07:00-19:00
  • Sunday 08:00-19:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (ticket hall)
  • Waiting room on Platform 2 & 3
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
• Staff assistance:
  • Available
• Toilets:
  • Female toilet, Platform 2, 3
  • Unisex accessible toilet, Platform 2, 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 2, 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt off Lower Street (B2131)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Haslemere station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 192 spaces. Compounds. Sheltered.

  Platform 1 and car park

• Car parks:
  • Haslemere Car Park (Decked & No. 2) .
    Spaces:358.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Departure Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platforms 2&3 - Status: In service - Lift is currently available