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This station is category A. Step free access is provided from the station entrance to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the customer information kiosk by the ticket gates no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
A welcome point is located opposite the ticket gates on the concourse. Press the assistance button to notify colleagues you have arrived.
The travel centre is located between the bus stands and the exit to Ferensway. Please check the opening times on the National Rail Enquiries website.
Drop off and pick up point - South Side
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Drop off and pick up point - North Side
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a combined drop-off and pick-up point
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is a Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
To speak to a member of our team, please call: 0345 600 1671.
Pick Up / Drop Off in the bus interchange (adjacent to the railway station). Buses depart from stands A – D in the bus station.
Information to plan your onward journey is available in a printable format here
Humberside Airport: Daily, regular limited stop bus service X1 'Humber Flyer', operated by Stagecoach. For details: www.stagecoachbus.com/hull
Refreshments are available from several retail units on the station concourse.
There are several shops located on the station concourse.
Platforms 2 & 7
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.