Station Details for Havenhouse

Station Alerts

• This station has Barrow or Level crossing. We do not recommend that you use it without assistance.

Station Accessible information

• Step-free category:

  Platform 1 has step free access via a ramp with a very steep gradient. Platform 2 has step free access via a ramp with a steep gradient. Access between the platforms is via a barrow crossing, this has an uneven surface due to the tracks. 

  This station doesn't have tactile paving at the edges of the platform.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.​​​​​​​Passenger assistance is not available at this station, a ramp can be provided by on-train staff to board and leave the train only. If you require assistance please contact East Midlands Railway on 03457 125 678 (option 3) to discuss your travel options.

• Help Points:

  on boston bound platform

• Induction Loop: There are no apparent induction loops
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Assistance provided by on-train staff. 
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Please wait on the platform in view of the station / on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are only made visually
• Customer service notes:

Station General information

• Station operator: East Midlands Railway
• Ticket office:
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Assistance provided by on-train staff. 
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    On the main road (A52) at the top of the Station Approach Road (3/4 mile)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:
• Car parks:
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available