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Access to Platform 1 (to Bidston) is through a gate which opens outwards off the Chester Millennium Greenway via a barrow crossing over the railway, and a narrow ramp at the platform end.
Step free access to Platform 2 (to Wrexham) though a gate which opens outwards off Chester Millennium Greenway path. Platform width is narrow in parts which may be unsuitable for wheelchair or scooter-users.
The nearest accessible station is Shotton, which has a steep ramp.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On the platform in view of the on-train staff.
Contact our Customer Relations team directly via the Transport for Wales Website.
Rail replacement buses cannot access Hawarden Bridge station due to its location in an industrial area.
Customers for Hawarden Bridge are advised to walk the approximately 0.6 miles along National Cycle Route 5 to Shotton station and use the rail replacement bus point there, near Riverside URC Church.
The nearest bus stops are located in Shotton