Station Details for Harlow Mill

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to London-bound platform only, stepped footbridge to Cambridge bound side.

  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:45-11:45
  • It is recommended that customers use Harlow Town (2 miles south). Step free access to London bound platform only. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Station only accessible on London bound side. Meeting point on the platform, staffed part time. Please check opening times on National Rail Enquiries.

  • Taxi

    Outside staffed hours (and for Northbound trains) a taxi can be arranged, meeting point: station entrance (platform 1 side).

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting shelter on platform 2
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • It is recommended that customers use Harlow Town (2 miles south). Step free access to London bound platform only. Booking is recommended
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement transport stop at bus stop on A1184 Cambridge Road

  • Bus.

    Harlow is a PlusBus location click here to see the PlusBus map

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands. Sheltered.

  cycle spaces on station frontage

• Car parks:
  • Station Car Park.
    Spaces:31
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available