Station Details for Harlow Town

Station Alerts

• The lifts are out of order between the booking hall and the overbridge at Harlow Town station.

Station Accessible information

• Step-free category:

  This station has step free access to all platforms via lifts to platforms.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points in car park and on station overbridge.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00-21:00
  • Sunday 08:00-21:00
  • Assistance is provided by station staff during the above hours. Booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the Ticket Office when open. Please check opening times on National Rail Enquiries. Patforms staffed full time.

  • Platform host's office (platform 2)

    Platform host's office (Platform 2) when the ticket office is closed, assistance provided by station staff

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket office in concourse

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-21:00
  • Saturday 06:00-21:00
  • Sunday 08:00-21:00
• Ticket machines:
  • Ticket buying and collection, concourse entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff during the above hours. Booking is recommended.
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 3, 4
  • Male toilet, Platform 3, 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport stop at bus stop at station forecourt

  • Bus.

    'Arriva' operate a network of daily, frequent bus routes around Harlow and also to nearby towns and villages. For route maps and timetables: www.arrivabus.co.uk

    Route 10, provides a daily, frequent service from the rail station forecourt to the town centre Bus Station.

    Buy an Harlow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Harlow Town station

• Refreshments:

  Coffee shop Cold drinks vending machine Food vending machine

• Shops:

  Kiosk News agent Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 52 spaces. Compounds, Stands, Racks. Sheltered.

  Within building and forecourt

• Car parks:
  • Accessible parking
  • Accessible parking A
  • Station Car Park.
    Spaces:647
  • Premium Bay.
    Spaces:2
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Booking Hall - Status: Unknown - Lift status unknown
• Lift 2 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 3 Platforms 3&4 - Status: In service - Lift is currently available