Station Details for Heathrow Terminal 5 (Rail Station Only)
Station Alerts
No station alerts
Station Accessible information
Step-free category:
Category A
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
Helpline:
Yes
Help Points:
1
Induction Loop:
Induction loops are only in Help Points
Accessible Toilets:
Yes
Changing Places:
No
Staff Assistance:
1
Train Ramp:
Tactile Paving:
Wheelchairs Available:
No
Passenger Assistance:
Meeting point shown on station map.
.
Staff Help:
1
Mobility set down:
Accessible ticket counters:
Accessible ticket machines:
Ticket buying and collection, platforms 3 & 4. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Ticket buying and collection, platforms 1 & 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Ticket buying and collection, upper concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:
There is printed information available
Station General information
Station operator:
Heathrow Express
Ticket office:
Daily 05:00-23:59
Ticket machines:
Ticket buying and collection, platforms 3 & 4
Ticket buying and collection, platforms 1 & 2
Ticket buying and collection, upper concourse
Collect online booked tickets:
Yes
Sheltered waiting available:
Yes
Staffing level:
Full Time
Toilets:
Male toilet, Platform 3 & 4
Female toilet, Platform 3 & 4
Unisex accessible toilet, Platform 3 & 4. This toilet is not accessed with a RADAR key