Station Details for Heathrow Terminals 2 & 3 (Rail Station Only)

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Level access to platforms, lifts to airport facilities. Ticket Office is step free.

  Wheelchair users can board trains with ease as the platforms are level with the trains.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Meeting point shown on station map.

    .
• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, concourse access to T2 & 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, concourse platforms. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: Heathrow Express
• Ticket office:
  • Daily 05:00-23:59 Specific Hours
• Ticket machines:
  • Ticket buying and collection, concourse access to T2 & 3
  • Ticket buying and collection, concourse platforms
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Bus.
    • National Rail trains serving London Paddington
    • National Express coaches to Victoria Coach Station and Gatwick Airport
    • London Underground
  • Underground.

    Connection available with the London Underground (Piccadilly Line)

  • Car Hire.

    In terminals

• CCTV available: Yes
• WiFi available:

  www.btwifi.com/find

• Refreshments:
• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available