Station Details for Heathrow Terminals 2 & 3 (Rail Station Only)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Level access to platforms, lifts to airport facilities. Ticket Office is step free.

  Wheelchair users can board trains with ease as the platforms are level with the trains.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:00-00:00
  • Saturday 05:00-00:00
  • Sunday 05:00-00:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, concourse access to T2 & 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, concourse platforms. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Heathrow Express
• Ticket office:
  • Daily 05:00-23:59
• Ticket machines:
  • Ticket buying and collection, concourse access to T2 & 3
  • Ticket buying and collection, concourse platforms
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Bus.
    • National Rail trains serving London Paddington
    • National Express coaches to Victoria Coach Station and Gatwick Airport
    • London Underground
  • Underground.

    Connection available with the London Underground (Piccadilly Line)

  • Car Hire.

    In terminals

• CCTV available: Yes
• WiFi available:

  www.btwifi.com/find

• Refreshments:
• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage:
• Car parks:
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available