Station Details for Hayle

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B1 station - “Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street."

  This station has a degree of step free access to both platforms via an underpass to the south of the station.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform (Unstaffed Station)

    Make your way onto the platform. Onboard teams will assist you.

• Drop-off / pick-up points:

  • To platform 1 only

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Towards Truro - 'Viaduct' bus stop on the main road (Penpol Terrace). Towards Penzance - 'Foundry Square' bus stop by Royal Mail office on the main road (Penpol Terrace).

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

• CCTV available: No
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands. Sheltered.

  Approach to Platform 2

• Car parks:
  • Station Car Park.
    Spaces:25
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available