Station Details for Hayes (Kent)

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  This is a category B1 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -  Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The Ticket Office / Booking Hall - this is only open part time. Please check opening times on the national rail enquiries website.

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is no counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-12:50
  • Saturday Unavailable
  • Sunday Unavailable
  • Public Holidays Unavailable

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet. This toilet is not accessed with a RADAR key
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus stop B, near "The Baby Rack" shop

  • Bus.

    A map of onward bus services is available to download or print.

    Further information on nearby bus services can be found on the Transport for London website.

  • Underground.

    Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:117.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available