Station Details for Ilford

Station Alerts

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Station Accessible information

• Step-free category:
  • Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
  • Step free access is not available from York Road Entrance.
  • Staff ramp assistance is always available.
  • Wheelchairs available from first to last train.
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to the last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to one of the gatelines. At the Main Entrance (Cranbrook Road) or at the Entrance on Ilford Hill

• Drop-off / pick-up points:

  • Drop off and pick up point on Cranbrook Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on York Road

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, northwest entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, southwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, northeast entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:00
  • Sunday 07:10-20:10
• Ticket machines:
  • Ticket buying and collection, northwest entrance
  • Ticket buying and collection, southwest entrance
  • Ticket buying and collection, northeast entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster cards are available at Ticket Vending Machines at all entrances of this station.

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 3 & 4
  • Waiting room on platform 2 & 3 (west)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist from the first to the last train.
• Toilets:
  • Toilet, concourse
  • Accessible toilet, Platform 4. This toilet is accessed with a RADAR key
  • Female toilet, Platform 3
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services will depart from:

    High Road, Bus Stop L, for Westbound services

    Ilford Hill, Bus Stop F, for Eastbound services

    
    Ilford - Rail Replacement Map
  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)

  • Airport.

    Elizabeth Line to Heathrow Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee & snacks located on platform 3

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Racks. Sheltered.

  On platform 4

• Car parks:
  • Long stay accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 2 Platform 1 - Status: In service - Lift is currently available
• Lift 3 Platform 2&3 - Status: In service - Lift is currently available
• No. 2 (P4/5 RCL 5731) - Status: In service - Lift is currently available