Station Details for Ilford

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  
  • Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
  • Step free access is not available from York Road Entrance.
  • Staff ramp assistance is always available.
  • Wheelchairs available from first to last train.
• Helpline: Yes
• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff are available to assist from the first to the last train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline

    .

    Make your way to one of the gatelines. At the Main Entrance (Cranbrook Road) or at the Entrance on Ilford Hill

• Staff Help:

  Staff are available to assist from the first to the last train.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, northwest entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, southwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, northeast entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:00
  • Sunday 07:10-20:10
• Ticket machines:
  • Ticket buying and collection, northwest entrance
  • Ticket buying and collection, southwest entrance
  • Ticket buying and collection, northeast entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet, concourse
  • Accessible toilet, Platform 4. This toilet is accessed with a RADAR key
  • Female toilet, Platform 3
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services will depart from:

    High Road, Bus Stop L, for Westbound services

    Ilford Hill, Bus Stop F, for Eastbound services

    
    Ilford - Rail Replacement Map
  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)

  • Airport.

    Elizabeth Line to Heathrow Airport

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee & snacks located on platform 3

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Long stay accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 2 Platform 1 - Status: In service - Lift is currently available
• Lift 3 Platform 2&3 - Status: In service - Lift is currently available
• No. 2 (P4/5 RCL 5731) - Status: In service - Lift is currently available