Station Details for Ipswich

Station Alerts

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Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms via lifts.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the customer service office on the main concourse.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Customer Information Office

    .

    Meeting point is the customer service office on the main concourse. Full time staffed station.

• Staff Help:

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket hall & waiting area - ticket machines only. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, left of entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:00-21:20
  • Saturday 05:00-21:20
  • Sunday 07:15-22:00
• Ticket machines:
  • Ticket buying and collection, Concourse
  • Ticket buying and collection, left of entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 2. This toilet is not accessed with a RADAR key
  • Male toilet, concourse. This toilet is not accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

  • Bus.

    'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

    'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

    Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Costa Coffee

  East of England Co-op Food Store

  Greggs

  Starbucks

  Self-service vending machines providing hot drinks, cold drinks, and snacks

  Free water refill point located on the station concourse, next to the customer service office

• Shops:

  WHSmith

  Photo-Me digital passport photos

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:426.
    

    Parking is free for disabled customers displaying a valid International Blue Badge

  • Premium Bay
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Car Park - Status: In service - Lift is currently available
• Lift 1 Platform 1&2 - Status: In service - Lift is currently available
• Lift 3 Platform 3&4 - Status: In service - Lift is currently available