Station Details for Ipswich

Station Alerts

No station alerts

Station Accessible information

Step-free category:
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer service office on the main concourse.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Daily 24 Hours
- Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Customer Information Office
  Meeting point is the customer service office on the main concourse. Full time staffed station.
Drop-off / pick-up points:
- Drop-off/pick-up
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for more than 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket hall & waiting area - ticket machines only
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, left of entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 05:00-21:20
- Saturday 05:00-21:20
- Sunday 07:15-22:00
Ticket machines:
- Ticket buying and collection, Concourse
- Ticket buying and collection, left of entrance
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 3
- Waiting room (Concourse)
- Waiting room, platform 3 & 4
First class lounge: Yes
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Toilets:
- Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, Platform 2. This toilet is not accessed with a RADAR key
- Male toilet, concourse. This toilet is not accessed with a RADAR key
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
- Bus.
  'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk
  'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.
  Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments:
Costa Coffee
East of England Co-op Food Store
Greggs
Starbucks
Self-service vending machines providing hot drinks, cold drinks, and snacks
Free water refill point located on the station concourse, next to the customer service office
Shops:
WHSmith
Photo-Me digital passport photos
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: Yes
Cycle storage: 200 spaces. Compounds, Stands, Racks. Sheltered.
There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:426.
  Parking is free for disabled customers displaying a valid International Blue Badge
- Premium Bay
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Car Park - Status: Unknown - Lift status unknown
Lift 1 Platform 1&2 - Status: In service - Lift is currently available
Lift 3 Platform 3&4 - Status: In service - Lift is currently available