Station Details for Kirkcaldy

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Station Accessible information

Step-free category:
This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office.
Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
- Ticket Office
Located in the main station building on Platform 1.
- Platform 1
By the customer information screen pole, next to the shelter.
- Platform 2
By the customer information screen, next to the waiting room.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:30-00:00
- Sunday 08:10-23:30
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Passenger Assistance Meeting Points For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage. Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from. Ticket OfficeLocated in the main station building on Platform 1. Platform 1 By the customer information screen pole, next to the shelter.Platform 2 By the customer information screen, next to the waiting room.
  Located in the main station building on platform 1. If unstaffed, go to your platform.
Drop-off / pick-up points:
- Drop off and pick up point on Forth Avenue
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Bennochy Road
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, south east concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, south east concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
customer.relations@scotrail.co.uk

Station General information

Station operator: ScotRail
Ticket office:
- Monday to Friday 06:30-19:00
- Saturday 06:30-19:00
- Sunday 08:00-19:15
Ticket machines:
- Ticket buying and collection, south east concourse
- Ticket buying and collection on Platform 1
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Unisex accessible toilet with baby change, south east concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet, west concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female toilet, south east concourse
- Male toilet, south east concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Please click on the link below for the exact bus pick up location:-
  Buses pick up/drop off from outside the station building at the entrance to Platform 2.
- Bus.
  For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments:
WH Smith, mobile coffee van
Shops:
WHSmith, PhotoMe photo booth
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 20 spaces. Lockers, Stands
Car parks:
- Long stay accessible parking
- Accessible parking
- Station Car Park.
  Spaces:594.
  Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Platform 2 - Status: In service - Lift is currently available