Station Details for Kelvedon

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  There is step free access from the station carpark to Platform 2 (for trains towards Colchester and Ipswich) only, with no step free access from the carpark to Platform 1 (for trains towards London) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via the station approach road off Station Road, although it is approximately 200 metres or a four-minute walk from the car park to the platform. 

  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
  • Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-12:55
  • Saturday 05:30-12:15
  • Sunday 08:15-15:30
  • Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    Taxi can be provided when ticket office closed. Please meet outside the station.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:45-12:55
  • Saturday 05:30-12:15
  • Sunday 08:15-15:30
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Toilets:
  • Female toilet, ticket hall
  • Male toilet, ticket hall
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off on Station Road, at the junction with Station Approach.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Kelvedon station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage: 50 spaces. Stands, Racks.

  There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London).

• Car parks:
  • Accessible parking A
  • Station Car Park.
    Spaces:260.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

  • Premium Bay.
    Spaces:16
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available