The lifts are currently out of order between the bridge and platforms at London Kings Cross station.
Lift information:
The lifts are out of order between main concourse and platforms at London Kings Cross. Step free access is available from the main concourse.
August Bank Holiday weekend 2026:
Starting at 22:00 on Saturday 29 August, continuing all day on Sunday 30 August, and finishing at 08:00 on Monday 31 August, major East Coast Digital Programme (ECDP) engineering work will be taking place between London Kings Cross and Peterborough. During this time, no trains will be able to run between Potters Bar and Peterborough / Royston, and between Stevenage and Hertford North. This will significantly disrupt local journeys, and also longer distance journeys on the East Coast Main Line between the north-east and London Kings Cross. More information and travel advice can be found on our engineering page.
This is a Category A station. This station has step-free level access to all platforms.
Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
0800 022 3720
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
Customer information desk Located on the main concourse, left of the travel centre. Please check the opening times on National Rail Enquiries website
The first class lounge is located on the mezzanine level, accessed by lift under the departure boards or via an escalator near the information point.
When the customer information point is closed, go to the contractors reception next to Leon food outlet located under the train information boards.
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
Taxi Drop-off Point, Pancras Road (Island area)
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a drop-off point only
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Drop-off Point, Pancras Road (Station Side)
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are no induction loops indicated at this counter
There are no ticket machines here
There are ticket counters here
There is no Low-Level counter here
There is an induction loop at the low-level ticket counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Help is available at the Rail Information Point in the centre of the Main Concourse.
The station will remain open until the last train departs.
Oyster transactions only available from self service ticket machines operated by Great Northern
Lumo: Drop-off & Pick-up St Pancras Rd, left of Platform 9. Near station exit.
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
N/A
Connections from LUL available
Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
Platforms 1, 8 & 9