The lifts between platforms 6, 7 and the footbridge are currently out of order at London Kings Cross station.
This is a Category A station. This station has step-free level access to all platforms.
Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
Customer information Point
.Customer information desk Located on the main concourse, left of the travel centre. Please check the opening times on National Rail Enquiries website
First Class Lounge
.The first class lounge is located on the mezzanine level, accessed by lift under the departure boards or via an escalator near the information point.
Assistance Meeting Point
.When the customer information point is closed, go to the contractors reception next to Leon food outlet located under the train information boards.
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
The station will remain open until the last train departs.
Lumo: Drop-off & Pick-up St Pancras Rd, left of Platform 9. Near station exit.
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
N/A
Connections from LUL available
Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.