Station Details for Kidderminster

Station Alerts

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Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-17:00
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket office

    Ticket office in main station building between platform 1 and car park - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:

  • Forecourt

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

  **Kidderminster is accredited by the Secure Station Scheme**

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday to Friday 06:10-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-17:00

  • None

• Ticket machines:
  • Ticket buying and collection, station concourse
  • Ticket buying and collection, concourse entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Toilets:
  • Accessible toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, station concourse
  • Baby changing
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the car park in front of the station.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 64 spaces. Stands. Sheltered.

  Off platform

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:227.
    

    Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available