Station Details for Kings Heath

Station Alerts

• The lifts are out of order between platform 2 and the exit until the end of the day at Kings Heath station.

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

  The assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.

• : A
• Helpline: Available
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • The assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket Machine, Forecourt. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Machine. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are only made audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  • Monday to Friday: 07:00 - 19:00
  • Saturday and Sunday: 08:00 - 16:00
  • Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Station General information

• Station operator: West Midlands Railway
• Ticket office:
• Ticket machines:
  • Ticket Machine, Forecourt
  • Ticket Machine
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement buses depart towards Birmingham from the bus stop on Alcester Road (bus stop A outside Queensbridge School); towards Kings Norton depart from the bus stop on the High Street (bus stop B opposite Findlay Road). Please refer to the Onwards Travel Information poster.

  • Bus.

    Bus routes 35 & 50 operate daily services, Mondays to Sundays. For bus times and days of operation please contact tfwm (www.tfwm/check/timetable), or Traveline (on www.traveline.info or call: 0871 200 22 33)

    • Direct trains operate to this destination from this station.
    • To this destination bus route 50 operates an evening service on Mondays to Saturdays, only. No daytime or Sundays service.
    • To this destination bus route 50A operates an evening service every night.
    • To this destination bus route 50A operates a limited morning service every day.

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 32 spaces. Racks. Sheltered
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Announcements
  • Arrival Screens
  • Departure Screens

Station lift information

• Lift 1 – Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 – Platform 2 - Status: Unknown - Lift status unknown